When speaking to a customer on the phone, always ask his or her name. Then, use it at least 3 times during the conversation. Personalizing a call is a great start to creating a good working relationship.
March 2, 2008 by CSU
When speaking to a customer on the phone, always ask his or her name. Then, use it at least 3 times during the conversation. Personalizing a call is a great start to creating a good working relationship.
