Hi everyone, this is Karen at CSU!
Did you ever notice that your pet gets better treatment at the vet than you do at your doctor’s office? When was the last time a receptionist even looked up when you arrived? Usually, she just hands you that clip board and closes the window. When I take my [...]
Archive for March, 2008
It’s A Dog’s World!
Posted in Training Programs on March 26, 2008 | Leave a Comment »
Customer Service
Posted in General on March 3, 2008 | 1 Comment »
Welcome to our community! Whether you have a great story, hot tip, training questions (or answers), you’re invited to contribute to this blog. Welome aboard!
Phone Service
Posted in Hot Tips! on March 2, 2008 | Leave a Comment »
When speaking to a customer on the phone, always ask his or her name. Then, use it at least 3 times during the conversation. Personalizing a call is a great start to creating a good working relationship.
Ice Breaker
Posted in Training Topics on March 2, 2008 | Leave a Comment »
Here’s a tip for a fun and educational ice breaker. As everyone enters the room, hand them a blank name tag (sticker type). Ask them to write their first name at the top, then list 3 interesting things about themselves (in bullet format). This often stops them dead in their tracks, so give them a [...]
Is the Customer Always Right?
Posted in Burning Questions on March 2, 2008 | Leave a Comment »
Service providers are often challenged by those questionable words…”Is the Customer Always Right?” Our response is based on the service philosophy that service is not about being ‘right’ or ‘wrong.’ Service is an act, not a judgment. The Customer may not always be right, but the Customer is always the Customer. What’s your take?
